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Customer Service

  • Shipping & Delivery

    All orders are shipped out within 24 hours, if an item is on back-ordered you will be notified by email within 24 hours. All shipments are VIA customers selected shipping method: USPS. Upon submittal of your order you will receive an order confirmation and upon shipment of your order you will receive a shipment notification with the associated tracking information. Should have any questions regarding your order please contact us via email at [email protected]

  • Privacy & Security

    We take your privacy very seriously! Our site in utilizes advanced 256-bit secure socket layer encryption of your sensitive personal information. Our PCI 1 compliant gateway processes and stores your card information offsite in a ISO certified data warehouse which adheres to the strictest security protocols. For a list of cookies collected by this site please see our privacy policy page.

  • Ordering

    You may order online with or without registering for an account. We also offer facebook login. Should you require assistance placing your order please contact customer service,

  • Payment, Pricing & Promotions

    ePuffStore accepts Visa, Mastercard and American Express for your convenience. For international orders outside North America please contact customer service via email or phone to complete your order. Restrictions may apply for certain countries.

  • Viewing Orders

    You may view past order and account information by logging into the account you created at checkout. If you checked out as a Guest you may request an order history statement as well as invoices and credit card receipts via customer service.

  • Updating Account Information

    If you have previously created an account on epuffstore.com you may log into your account with the username and password you provided at the time of account creation. You may then update your billing, shipping and name information via this website. Should you require assistance updating your account information you may contact customer service via email at [email protected] If you have recently placed an order and need to update shipping information please contact customer service ASAP via email or vapechat.